Identify the Benefits of Automation
“If only we could clone you.” That compliment is often given to the most efficient and effective workers, and especially comes into play when a business has more work to do than their overall resources can accomplish. While cloning isn’t an option, some businesses are turning to robotic process automation, freeing up providers to focus on higher level tasks.
Automation promises to streamline repetitive tasks by turning them over to computer algorithms, or “bots”. In healthcare, that may look something like the following.
Imagine a bot that reaches out to a patient before their upcoming clinic visit and does all the work of verifying contact and insurance information. Additionally, the bot may even ask the patient to describe the reason for their visit. Details about the present illness could be elicited, and a list of potential diagnoses could be generated by the algorithm. Then, after the provider visits with the patient and reviews the suggested diagnoses, and confirms the appropriate diagnosis, the bot could queue up appropriate treatment plans from which the provider could easily select.
The opportunities for automation in healthcare seem endless. After all, bots never get tired or sick like humans do. They will continue to work as they’ve been programmed as long as technical systems are up and running. But what might be the risks of jumping head-first into this new era of bot-assisted delivery of healthcare? What do humans provide that bots cannot?
Acknowledge the Risks
One thing we humans have going for us is our ability to learn and grow. Each person brings their own evolving knowledge, unique perspective, and new ideas to the workplace. As we interact, we learn from each other and improve our overall processes as a result.